Human help, with an evidence trail
How can we help?
Start with the answers below or send the support team enough detail to investigate. Never send a password, store credential or unnecessary private location.
Common questions
Answers for the field and beyond.
Why is my visit waiting for review?
A review can be triggered by distance, reported GPS accuracy, duplicate evidence or an integrity check. Your collection shows the current state, and a disputed visit does not affect leaderboards until resolved.
Will an offline visit be lost if I close the app?
No. A completed capture is kept in an immutable device queue with its photo until the server acknowledges it. The app shows each sync state and safely retries after sign-in or network failures.
How do I restore Premium?
Use Restore Purchases in the app while signed into the Peak Quest account that should receive access. The server reconciles the signed Apple or Google record; your historic visits remain yours even if Premium ends.
Can I hide my activity and rankings?
Yes. Profiles and individual visits support public, friends-only and private visibility. Leaderboards have a separate opt-out. Blocking also suppresses search, feed, comments, mentions and notifications as appropriate.
How do I correct a trig point?
Open the point in the app and choose Suggest a correction. Include a clear source or photograph when safe. Changes are reviewed and released as a new catalogue version rather than silently rewriting old offline data.
You can export your data in the app or start a verified account-deletion request online.
Account deletion